Quality policy

QUALITY POLICY

LUMED wants to be a company able to adapt its competitive ability and its processes over time in order to react to the changing conditions of competitiveness and the changing requirements of modern medicine.

LUMED is firmly convinced that growth, the obvious goal of any company, has to be pursued without any sacrifice and compromise as regards respecting and protecting the customer while operating in compliance with legislative provisions.

Our quality policy embraces this simple and concrete concept:

assess each action in terms of sustainability

The Risk/Benefit and Cost/Benefit ratios must be clear to our clientèle. Only an “aware” purchase can be defined “sustainable” by LUMED.

LUMED operates by clearly defining tasks and responsibilities, stimulating collaboration and allocating adequate resources for continual improvement of the corporate management system. To this end, the medium- and long-term aims are clearly defined during the systematic company progress review activities.

LUMED aims at dedicating the necessary attention and the right amount of time to the customer, also at a stage other than purchasing: in that way we want to assess as best we can that we meet the customer’s expectations, considering that only a satisfied customer will remain faithful and bring new customers in.

LUMED is certain that every investment in this direction is the best contribution to achieving stable, long-lasting and sustainable growth objectives.

We therefore focus our efforts on activities that create value for our customers, shareholders, employees, sales partners and other holders involved, making quality and compliance with the essential safety requirements our benchmarks.

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